Uplift in turnover
Annualised ROI
Uplift in AOV
Uplift in turnover
Annualised ROI
Uplift in AOV
Store Manager
Store Manager
Store Manager
This £1.5bn DIY retailer wanted to close the sales gap on their competitors in a market where customer demand was changing.
Initially engaged to design and deliver a new induction programme, closely followed by a leader-led pilot to raise sales and service capability in the design population. Our aim was to understand the difference in behaviour of high and low performers and use that to ultimately raise performance across the group.
This £1.5bn DIY retailer wanted to close the sales gap on their competitors in a market where customer demand was changing.
Initially engaged to design and deliver a new induction programme, closely followed by a leader-led pilot to raise sales and service capability in the design population. Our aim was to understand the difference in behaviour of high and low performers and use that to ultimately raise performance across the group.
This £1.5bn DIY retailer wanted to close the sales gap on their competitors in a market where customer demand was changing.
Initially engaged to design and deliver a new induction programme, closely followed by a leader-led pilot to raise sales and service capability in the design population. Our aim was to understand the difference in behaviour of high and low performers and use that to ultimately raise performance across the group.
Reduction in attrition
Reduction in underperformers
increase in £1m Design Consultants from 7 to 71
Reduction in attrition
Reduction in underperformers
increase in £1m Design Consultants from 7 to 71
We uncovered the 9 top-performing skills that could be replicated across 540 Design Consultants, and upskilled Regional and Store Managers to develop these skills at team level to drive a consistently high performance standard.
By understanding why they had a major sales value discrepancy between individual design consultants, our analytical approach revealed the nine common traits consistently used to drive the most successful sales outcomes. The programme replicated these across their UK estate with Managers playing a massive role in coaching and building capability at store level.
We uncovered the 9 top-performing skills that could be replicated across 540 Design Consultants, and upskilled Regional and Store Managers to develop these skills at team level to drive a consistently high performance standard.
By understanding why they had a major sales value discrepancy between individual design consultants, our analytical approach revealed the nine common traits consistently used to drive the most successful sales outcomes. The programme replicated these across their UK estate with Managers playing a massive role in coaching and building capability at store level.
We uncovered the 9 top-performing skills that could be replicated across 540 Design Consultants, and upskilled Regional and Store Managers to develop these skills at team level to drive a consistently high performance standard.
By understanding why they had a major sales value discrepancy between individual design consultants, our analytical approach revealed the nine common traits consistently used to drive the most successful sales outcomes. The programme replicated these across their UK estate with Managers playing a massive role in coaching and building capability at store level.
27 Old Gloucester Street, London, England, WC1N 3AX
All Rights Reserved | Elev-8 Performance Improvement Ltd (Company no. 12731955)