Following a comprehensive review of current practices, the Leadership team sought a group-wide development programme that not only highlighted the ‘what’ but specifically addressed the ‘how’ of integrating inclusive approaches into everyday work.

The ultimate objective was to instigate a genuine cultural shift and enhance personal accountability. With a senior audience with absolute responsibility for inclusion across BT, the focus was on creating something that was scalable and enabled changes in the leadership approach influencing the lived experiences of colleagues group-wide.