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Mitie wanted its leaders to stop telling and start coaching. In a single half day, we equipped its HR Business Partners to lead that change.
Mitie
HR Business Partners
Half day coaching intensive
Leaders who coach, not just tell
+82
Net Promoter Score
9.8/10
Average rating of the workshop
9.3/10
Average self rated learning
9.4/10
Expect to apply it in their day to day work
Based on 11 HR Business Partner responses, July 2023.
Mitie's leaders had a habit most of us recognise. When something needed doing, they told people how to do it. It gets things done today, but it doesn't build people who take ownership tomorrow.
Mitie wanted that to shift. The catch was that many of its leaders hadn't been taught how to coach, so it needed a short, scalable way to change that. The answer was to work through its HR Business Partners (HRBPs), who work alongside leaders every day.
We designed a half day coaching intensive with one job: to make Mitie's HRBPs confident ambassadors for coaching based leadership.
Eleven HRBPs gave feedback in July 2023, and the numbers above are theirs. We'll be straight with you. These are reaction and self rated scores, so they show how people felt about the day and what they plan to do. They don't prove leaders have changed how they lead. That would take follow up, and we'd rather say so than dress it up.
Telling gets compliance. Coaching gets ownership. When a leader asks a good question instead of handing over the answer, people think for themselves and carry the result with them. That is the shift Mitie was after, and it is the heart of our coaching skills work.
Whether you want to build coaching skills across managers or equip a team of internal champions, we'll shape it around your people.