Courses

Customer-focused management

At Elev-8, we use our tried-and-tested Prime, Learn, Embed approach to ensure that learning is engaging, impactful, and sustainable.

Here's how it works

Prime

Set the context and create curiosity before the session.

Learn

Deliver interactive and insightful training.

Embed

Reinforce the learning post-session to drive long-term change.

What is it about?

Great customer experiences don’t happen by chance; they are driven by managers who prioritise customer focus in everything they do.

This interactive three-hour workshop explores the eight key behaviours that customer-focused managers consistently demonstrate to create lasting impact. Managers will have the opportunity to reflect, share, and tackle real-world challenges in a safe and supportive space.

This session goes beyond theory, offering practical strategies and tools that managers can immediately apply to inspire their teams. Participants will leave equipped to create a culture of excellence and ensure every customer interaction delivers exceptional results.

What will it cover?

By the end of the session, you will:

Explore the eight key behaviours that define great customer-focused managers.
Learn the essential actions managers take to enhance customer experience both internally and externally.
Build accountability in your team, ensuring responsibility for customer satisfaction is shared.
Work through real-world challenges collaboratively in a supportive environment.
Identify small changes that make a big difference to your customer outcomes.

Who is it for?

This learning bite is ideal for anyone responsible for leading or managing a team, or those preparing for leadership roles. The session will accelerate personal growth and improve team performance by focusing on customer-focused management.

Group size: Up to 12 delegates.

You may also like:

Create Psychological Safety: Building environments where teams thrive.
Build Trust: Strengthening team relationships through trust.

FAQs

Why is storytelling important in leadership?

Storytelling helps leaders communicate vision, values, and purpose in a way that resonates emotionally with their teams. It builds trust, drives engagement, and inspires people to achieve shared goals.

What outcomes can I expect from this workshop?

You’ll gain practical storytelling skills that help you foster a sense of purpose within your teams. This leads to increased motivation, better team cohesion, and improved performance.The workshop can be delivered virtually or face-to-face, depending on your preference. It’s interactive, hands-on, and designed to suit the needs of today’s busy professionals.

How is this session delivered?

The workshop can be delivered virtually or face-to-face, depending on your preference. It’s interactive, hands-on, and designed to suit the needs of today’s busy professionals.

Why is customer-focused management important?

Customer-focused management ensures every team member takes ownership of customer satisfaction, driving loyalty and exceptional results. It’s critical for building a culture of excellence.

What outcomes can I expect from this workshop?

You’ll learn practical strategies to inspire your team, address challenges, and create a culture where customer focus drives every decision and action.