Our impact?
We deliver results!

We know results matter.

Here’s what elevated performance looks like for our clients… from award-winning customer experience work with Bupa to an 82% reduction in attrition at Keyloop.

Making Customer Experience Unstoppable: Our Award-Winning Partnership with Bupa

NPS up from 72 to 81, with a 75% reduction in colleague attrition. Multi-award-winning programme

DE&I programme transforming leadership practices

Leader-led, scalable development that turned inclusive intentions into everyday actions

Management development for
a leading charity's leaders

90+ delegate Net Promoter Score

Multi-award-winning inclusive leadership programme

Developing inclusive leadership across 200+ managers — 92% made noticeable behaviour change. UK Employee Experience Awards winner: Best L&D & Best D&I.

Multi-award-winning management and leadership development

61% uplift in eNPS & 82% reduction in attrition.
Learning Excellence Awards 2025 & UKEXA awards winner

Award-winning embedding of DE&I through inclusive leadership for senior leadership teams

UKEXA 2022 D&I 'gold' winner

Creating global change
leaders of finance teams

Helped 600 people through 82 global markets navigate significant change

Our other case studies...

THE IMPACT3% more customers saved, and the gap between top and bottom performers closed for the first time

THE IMPACTA repeatable 10-day induction, designed together, delivered in-house and rated 10/10

THE IMPACTGrape Conversations equipping leaders to have the right conversation at the right time. 80 NPS

THE IMPACTReinventing corporate culture and unifying leadership standards for the exec team

THE IMPACTAmazing Conversations: a framework for sales and care teams. €2.94m revenue generation, 32% uplift in SIM sales, €1m savings on retentions.

THE IMPACTBest-in-class, award-winning customer experience for brokers

THE IMPACTCustomer-focused leadership under "One Riverside Way". 91% would recommend, 9.4/10 workshop rating

THE IMPACTEquipping 150+ people managers to lead through Covid-era disruption

THE IMPACT"Get in GEAR": 100% senior stakeholder NPS, 98% would recommend

THE IMPACTAligning call centre and field teams around one customer experience

THE IMPACTBrilliant Conversations: coaching store and field leaders to 91% delegate NPS

THE IMPACTUpskilling leaders in collaboration and communication to embed company values. NPS 94

THE IMPACTILM-accredited Aspiring Leaders programme. 96% delegate satisfaction

THE IMPACTEquipping managers to lead through change... 140 upskilled, now a five-programme partnership

THE IMPACT£67m uplift in turnover and attrition cut from 33% to 8%. Our Silver Bullets sales programme

THE IMPACTUpskilling 2,000+ people to drive CX during peak season. 95% delegate advocacy in 5 languages

Other exciting brands we're working with...

Interested?

Get in touch.

What do our clients say

“Best training I’ve had in 35 years”

“An excellent thought-provoking programme”

"Without this training we could never have delivered this piece of change as well as we did. The CFO is so pleased."