Our impact?
We deliver results!

We know results matter.

Our case studies show what happens when learning changes behaviour. Take Bupa. Its programme won at both the UK Employee Experience Awards and the UK Customer Experience Awards, and NPS rose from 72 to 81.

Bupa: Making customer experience unstoppable

NPS up from 72 to 81. Multi-award winning, including the UK Employee Experience Awards and the UK Customer Experience Awards.

BT: Inclusive leadership, every day

Leader led, scalable development that turned inclusive intentions into everyday actions

Cancer Research: Management development for its leaders

90% of participants would recommend it

B. Braun: Inclusive leadership for 200+ managers

92% changed how they lead. Multi-award winning, including double winner at the UK Employee Experience Awards 2026.

Keyloop: Management and leadership development

Multi-award winning. eNPS from +5 to +31 and attrition down from 31% to 17%. Learning Excellence Awards 2025 winner.

Mercedes-Benz: Inclusive leadership for senior teams

UK Employee Experience Awards 2022, D&I gold winner

Inchcape: Change leadership for 600 finance colleagues

Supporting people across 82 global markets through major change

Our other case studies...

THE IMPACT3% more customers saved, with the top and bottom performer gap closed

THE IMPACTA repeatable 10 day induction, delivered in house and rated 10/10

THE IMPACTLeaders having the right conversation at the right time. NPS 80

THE IMPACTReinventing corporate culture and unifying leadership standards for the exec team

THE IMPACTAmazing Conversations: €2.94m revenue generated, 32% uplift in SIM sales, €1m savings

THE IMPACTMentoring NPS of 99, with 97% saying they would recommend it

THE IMPACTBest-in-class, award-winning customer experience for brokers

THE IMPACT"One Riverside Way" leadership: 91% would recommend, 9.4/10 workshop rating

THE IMPACTEquipping 150+ people managers to lead through Covid era disruption

THE IMPACT"Get in GEAR": 100% senior stakeholder NPS, 98% would recommend

THE IMPACTNPS +82 from a half day coaching intensive (11 delegates, July 2023)

THE IMPACTAligning call centre and field teams around one customer experience

THE IMPACTBrilliant Conversations: coaching store and field leaders to 94% module satisfaction

THE IMPACTUpskilling leaders in collaboration and communication to embed values. 94% would recommend

THE IMPACTILM-accredited Aspiring Leaders programme. 96% delegate satisfaction

THE IMPACT140 managers upskilled to lead through change, now a five programme partnership

THE IMPACTSilver Bullets: £67m uplift in turnover, attrition cut from 33% to 8%

THE APPROACHReady to run learning for 80,000 people, delivered by Mitie's own L&D community

THE IMPACTUpskilling 2,000+ people for peak season CX. 95% delegate advocacy in 5 languages

THE IMPACT42% of 50 pilot stores lifted daily SIM sales. Delegates scored it 9.4/10

THE IMPACT96% would recommend the programme, with an average score of 9.7/10

THE IMPACT97% would recommend it, and 92% expect to use it in daily work

Other exciting brands we're working with...

Interested?

Get in touch.

What do our clients say

“Best training I’ve had in 35 years”

“An excellent thought-provoking programme”

"Without this training we could never have delivered this piece of change as well as we did. The CFO is so pleased."