Our impact?
We deliver results!

We know results matter.

Here’s what elevated performance looks like for our clients… from award-winning customer experience work with Bupa to an 82% reduction in attrition at Keyloop.

Making Customer Experience Unstoppable: Our Award-Winning Partnership with Bupa

NPS up from 72 to 81, with a 75% reduction in colleague attrition. Multi-award-winning programme

DE&I programme transforming leadership practices

Leader-led, scalable development that turned inclusive intentions into everyday actions

Management development for
a leading charity's leaders

90+ delegate Net Promoter Score

Multi-award-winning inclusive leadership programme

Developing inclusive leadership across 200+ managers — 92% made noticeable behaviour change. UK Employee Experience Awards winner: Best L&D & Best D&I.

Multi-award-winning management and leadership development

61% uplift in eNPS & 82% reduction in attrition.
Learning Excellence Awards 2025 & UKEXA awards winner

Award-winning embedding of DE&I through inclusive leadership for senior leadership teams

UKEXA 2022 D&I 'gold' winner

Creating global change
leaders of finance teams

Helped 600 people through 82 global markets navigate significant change

Our other case studies...

£67m uplift in turnover and attrition cut from 33% to 8%. Our Silver Bullets sales programme

Upskilling 2,000+ people to drive CX during peak season. 95% delegate advocacy in 5 languages

Grape Conversations equipping leaders to have the right conversation at the right time. 80 NPS

Reinventing corporate culture and unifying leadership standards for the exec team

Amazing Conversations: a framework for sales and care teams. €2.94m revenue generation, 32% uplift in SIM sales, €1m savings on retentions.

Best-in-class, award-winning customer experience for brokers

Customer-focused leadership under "One Riverside Way". 91% would recommend, 9.4/10 workshop rating

Equipping 150+ people managers to lead through Covid-era disruption

"Get in GEAR": 100% senior stakeholder NPS, 98% would recommend

Aligning call centre and field teams around one customer experience

Brilliant Conversations: coaching store and field leaders to 91% delegate NPS

Upskilling leaders in collaboration and communication to embed company values. NPS 94

ILM-accredited Aspiring Leaders programme. 96% delegate satisfaction

Equipping managers to lead through change... 140 upskilled, now a five-programme partnership

Other exciting brands we're working with...

Interested?

Get in touch.

What do our clients say

“Best training I’ve had in 35 years”

“An excellent thought-provoking programme”

"Without this training we could never have delivered this piece of change as well as we did. The CFO is so pleased."

<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TCF6QJS" height="0" width="0" style="display:none;visibility:hidden"></iframe>