- Accessibility Tools
Set the context and create curiosity before the session.
Deliver interactive and insightful training.
Reinforce the learning post-session to drive long-term change.
Great customer experiences don’t happen by chance; they are driven by managers who prioritise customer focus in everything they do.
This interactive three-hour workshop explores the eight key behaviours that customer-focused managers consistently demonstrate to create lasting impact. Managers will have the opportunity to reflect, share, and tackle real-world challenges in a safe and supportive space.
This session goes beyond theory, offering practical strategies and tools that managers can immediately apply to inspire their teams. Participants will leave equipped to create a culture of excellence and ensure every customer interaction delivers exceptional results.
By the end of the session, you will:
This learning bite is ideal for anyone responsible for leading or managing a team, or those preparing for leadership roles. The session will accelerate personal growth and improve team performance by focusing on customer-focused management.
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Storytelling helps leaders communicate vision, values, and purpose in a way that resonates emotionally with their teams. It builds trust, drives engagement, and inspires people to achieve shared goals.
You’ll gain practical storytelling skills that help you foster a sense of purpose within your teams. This leads to increased motivation, better team cohesion, and improved performance.The workshop can be delivered virtually or face-to-face, depending on your preference. It’s interactive, hands-on, and designed to suit the needs of today’s busy professionals.
The workshop can be delivered virtually or face-to-face, depending on your preference. It’s interactive, hands-on, and designed to suit the needs of today’s busy professionals.
Customer-focused management ensures every team member takes ownership of customer satisfaction, driving loyalty and exceptional results. It’s critical for building a culture of excellence.
You’ll learn practical strategies to inspire your team, address challenges, and create a culture where customer focus drives every decision and action.
The workshop can be delivered virtually or face-to-face, depending on your preference. It’s interactive, hands-on, and tailored to meet the needs of today’s leaders.
Contact us today to book your session or find out more about our management development training.
Who is this course for?
Business Hours
Mon – Fri: 9:00 am – 5:00 pm
Sat – Sun: Closed
27 Old Gloucester Street London
England
WC1N 3AX
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