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Set the context and create curiosity before the session.
Deliver interactive and insightful training.
Reinforce the learning post-session to drive long-term change.
When you think of conflict, how do you feel? How do you respond? Conflict is a natural part of human interaction, but how we handle it can either strengthen or weaken relationships and team dynamics.
Some of us avoid conflict entirely, risking “elephants in the room” by not addressing issues. Others dive in, embracing the debate but unintentionally escalating tensions. And some try to mediate but feel unsure if they’re truly making things better.
The truth is conflict isn’t always a bad thing. Research highlights that healthy conflict can foster innovation, improve decision-making, and strengthen trust. However, when conflict becomes destructive, it can harm relationships, morale, and performance.
In this interactive three-hour workshop, managers will learn to defuse unhelpful conflict and embrace healthy conflict that enhances team culture, builds trust, and drives performance.
By the end of the session, you will:
This learning bite is ideal for anyone responsible for leading or managing a team, or those preparing for leadership roles. The session will accelerate personal growth and improve team performance by focusing on diffusing conflict.
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Storytelling helps leaders communicate vision, values, and purpose in a way that resonates emotionally with their teams. It builds trust, drives engagement, and inspires people to achieve shared goals.
You’ll gain practical storytelling skills that help you foster a sense of purpose within your teams. This leads to increased motivation, better team cohesion, and improved performance.The workshop can be delivered virtually or face-to-face, depending on your preference. It’s interactive, hands-on, and designed to suit the needs of today’s busy professionals.
The workshop can be delivered virtually or face-to-face, depending on your preference. It’s interactive, hands-on, and designed to suit the needs of today’s busy professionals.
Effectively diffusing conflict ensures team harmony, strengthens trust, and drives better decision-making. It’s a critical skill for fostering a positive and high-performing team culture.
You’ll gain tools and techniques to handle unhelpful conflict, embrace healthy debates, and build stronger, more collaborative teams.
The workshop can be delivered virtually or face-to-face, depending on your preference. It’s interactive, hands-on, and tailored to meet the needs of today’s leaders.
Contact us today to book your session or find out more about our management development training.
Who is this course for?
Business Hours
Mon – Fri: 9:00 am – 5:00 pm
Sat – Sun: Closed
27 Old Gloucester Street London
England
WC1N 3AX
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