What are TNTs?
TNTs — Tiny Noticeable Things — are the little, unexpected things we do for others that show them how much we care.
They might be as small as a smile, as simple as saying “thank you,” sending a thoughtful WhatsApp message, or offering a pat on the back. They could be spending time listening to someone or being fully present in the moment.
These actions cost nothing, are often overlooked, yet can make a huge difference.
Small actions, explosive results
They may be tiny, but TNTs are highly explosive — creating the biggest, longest-lasting pictures in people’s minds. They’re the difference between a great place to work and a not-so-great one.
TNTs:
- Ignite engagement
- Inspire performance
- Motivate people to do their best work
They light fires in people’s bellies, not under them.
The intent matters
TNT behaviour is about noticing and acting on things that may seem insignificant to you but mean a great deal to someone else. It’s about doing these with the right intent.
It’s not about giving to receive.
As a leader, think about what TNTs could increase your team’s engagement and make them feel valued. When you act with the right spirit, your team will perform better and deliver better service.
And remember — they’re tiny. Time won’t get in the way.
Presence is key
The only catch? You have to be present.
If you’re not tuned in to your people or your customers — if you’re sleepwalking through the day — you’ll miss the opportunities to deliver a TNT.
Here’s another neurochemical bonus: not only do TNT recipients experience a surge in feel-good dopamine, but you will too. Our brains are wired to respond positively to both giving and receiving small acts of kindness.
TNTs for customers
Look for moments where you can deliver TNTs that make customers feel great. Small, simple gestures can have immense, underestimated power.
Do the same for your people and colleagues — and watch the impact grow.
What TNTs could you do today?
Let me know — I’d love to hear your examples.
Source: Adrian Webster
