We’re proud to announce that Elev-8 Performance is an official partner of CX Vision 2035, the customer experience event bringing more than 2,500 senior CX and transformation leaders to Wembley Stadium on 5 November 2026.

It’s a big room. And it’s full of the people deciding what customer experience will look like for the next decade.

What is CX Vision 2035?

Brought to you by Customer Experience Magazine (CXM), CX Vision 2035 is a one-day event for leaders shaping how technology, people, culture and strategy come together to create better outcomes for customers.

• When: 5 November 2026
• Where: Wembley Stadium, London
• Who: 2,500+ senior CX and transformation leaders from the UK, Europe, North America and the Middle East
• What: four stages, 30+ speakers, keynotes, panels, hands-on workshops and an expo floor
• After hours: it leads straight into the International Customer Experience Awards that evening

The agenda covers loyalty, workplace wellbeing, AI-driven service, service design and leadership. In other words, the things keeping CX leaders up at night right now.

Why we’re partnering with CX Vision 2035

At Elev-8 we know business performance doesn’t change unless people do. Customer experience is no different.

Most CX strategies don’t fall over because the technology was wrong. They fall over somewhere between the boardroom and the frontline. Targets get tight. Managers fall back on old habits. Teams stop saying what’s broken because it doesn’t feel safe to.

That’s the bit we work on:

• Leadership behaviour: what leaders actually do day to day, not what the values poster says
• Team climate: the conditions that decide whether people go the extra mile or just get through the shift
• Frontline capability: the conversations, judgement and confidence that customers notice

And it works. On our customer experience work with Bupa, NPS rose from 72 to 81 across the rollout. We’ve also won at the UK Customer Experience Awards with Market Harborough Building Society.

CX Vision 2035 says the future of CX won’t be shaped by technology alone. We couldn’t agree more, which made this partnership an easy yes.

What we’re looking forward to at CX Vision 2035

AI will get plenty of airtime at Wembley, and rightly so. The question we’ll be asking is a slightly awkward one: who’s helping the people who have to work alongside it?

We’re also looking forward to the sessions on workplace wellbeing and service design. In our experience, how your people feel turns into how your customers feel faster than most dashboards can measure.

Join us at Wembley

If you lead CX, HR, L&D or customer operations, CX Vision 2035 is worth a day out of the diary. And let’s be honest, it’s the closest most of us will get to playing at Wembley.

Going? Let us know and come and say hello. Can’t make it but want to talk about how your leaders shape your customer experience? Get in touch.

About Elev-8 Performance

Elev-8 Performance is an award-winning learning and development consultancy. We help organisations change how their people lead, manage, sell and serve.

About CX Vision 2035

CX Vision 2035 is a one-day customer experience event from Customer Experience Magazine (CXM), held at Wembley Stadium on 5 November 2026. Find out more at cxm.world/cx-vision-2035.